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110 years of service

Your removal and storage experience is important to us!

Moving home, relocating to another country or moving office, can be a pretty stressful time, so it is our aim, at the Masons Moving Group, to try to reduce the pressure as much as we can by accompanying you through the process with professionalism and expertise. To ensure that this continues to happen it is important that we hear about your own moving experience. We know that we are not perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Here is a handful of views from some recent customers, if you want to see more, or if you have had a good experience with the Masons Moving Group yourself, then please use one of the review sites, Referenceline or Google+, linked below. If our service hasn’t reached your expectations, please do get in touch directly via the feedback form at the end of the page, and let us know, so that we can try to put things right.

What our Customers Say!

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Trusted moving service
Elizabeth (Reference Line)
February 25, 2017

Local move from house to a town house. As a single woman moving I was keen to ensure that I had trusted moving service. I choose Masons after having three companies out to quote. I wish I had done this earlier as I didn't realise all the services available and had already packed a lot of things and purchased some boxes .

"All staff at Masons were helpful. The two man removal team were brilliant, respectful and careful with my items. Later in the day a further team turned up to help as the move was taking longer than expected. The whole crew were cheerful and pleasant with a variety of characters amongst them!
Boxes supplied were good quality, items were covered and protected in transit, the price was very reasonable and better than I expected for a large company."

Package & Handling 10/10 Sales & Support 9/10 Collection & Delivery 9/10 Service 10/10 Value 10/10

Fantastic service
Richard Smith (Reference Line)
February 21, 2017

Moving from 2nd floor flat to a ground floor flat. 2 bedroom.

Fantastic service, the team were prompt well presented and polite. It was a hard move from the top floor down 3 flights of stairs. With some quite heavy furniture. The men were quick and efficient and I felt totally at ease during a stressful time. Very pleased indeed.

Sales & Support 9/10 Package & Handling 9/10 Collection & Delivery 9/10 Service 9/10 Value 10/10

Careful, polite and helpful
Brian Morris (Reference Line)
February 21, 2017

We had an excellent move with part of our furniture been collected the day before to go into storage and it was a smooth move on the day of the move.

The four men who moved us were careful, polite and helpful. I would happily recommend Masons to any one and they also moved us fifteen years ago which again was trouble smooth.
The initial contact was professional and helpful. The process was smooth and professional. Very happy with Masons.

Package & Handling 8/10 Sales & Support 9/10 Collection & Delivery 10/10 Service 9/10 Value 9/10

 

See more reviews or leave your own feedback

If you have had a good experience with the Masons Moving Group and want to leave a review, or you just want to see more customer feedback, please choose one of the review sites below.

Feel free to send us any other feedback

If the service wasn’t exactly as you expected or you have any other information that you would like to share privately with us, please let us know by completing this form. Please don’t forget to leave an email address so that our team can come back to you.

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